Know what to expect, from your first enquiry to meeting your chauffeur.
How do I book?
Send your travel date, arrival airport, flight number, destination, passenger count and luggage details using the enquiry form, email or WhatsApp. Our team will confirm availability, your quote and the steps to complete your reservation. Sending an enquiry alone does not confirm a booking.
Will my chauffeur contact me before I land?
Your chauffeur will send you a message before your flight lands with contact and meeting details. Please provide a phone number or WhatsApp contact you can use during your trip, and check your messages once you have a connection after landing.
Where will my chauffeur meet me?
We welcome you in the airport arrivals hall with a name sign. Your coordinator will confirm the exact meeting point and sign details before travel, taking account of your airport and terminal. After immigration and baggage collection, follow the meeting instructions provided.
What happens if my flight is delayed or changed?
We monitor your flight status and coordinate your pickup with the updated arrival information. If your flight is cancelled, rebooked or changed to a different flight number, please notify your coordinator. Any changes to the arrangements or charges will be discussed with you.
What if immigration or baggage collection takes longer?
Please message your chauffeur or coordinator if you expect a longer wait. We will coordinate the meeting with you. Included waiting time and any additional waiting charges are confirmed before booking.
What should I do if I cannot find my chauffeur?
Use the contact details in your pre-arrival message to reach your chauffeur, or contact our team by WhatsApp or email. Tell us your terminal and a nearby sign or landmark so we can help you meet.
Can you accommodate my luggage and group?
Please send the number of passengers and the number and size of your bags. Let us know about strollers, child-seat needs or oversized items before booking. We will confirm vehicle suitability and availability with your quote.
What is included in the price, and when is my booking confirmed?
The displayed prices are starting fares or estimates. Before you book, we will confirm your route, vehicle, total quote, included services, any additional charges, payment arrangements and cancellation terms. Please wait for reservation confirmation from our team.
Can I book business travel or a journey with several stops?
Yes. Send your meeting times, destinations and preferred schedule. We can prepare a quote for business chauffeur service or private touring, as well as airport transfers. Please contact our team for destinations and services not listed on this page.